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Troubleshooting domain connections

Use this guide to troubleshoot the connection betwixt your tertiary-party domain host and your Squarespace site. If y'all recently continued your domain and the DNS settings panel shows fault messages, this is normal. It can have 24-72 hours for the connection to offset working properly.

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Mistake message: This domain is already connected to another Squarespace site

If this message appears when you lot begin the connexion procedure, check your other Squarespace sites to detect where the domain is connected. When you find the site, disconnect the domain. If yous can't find the site where your domain is connected, contact united states for help.

Bug adding the CNAME records

At that place are two CNAME records needed to connect your domain: ane that points to verify.squarespace.com and one that points to ext-cust.squarespace.com.

Troubleshooting verification CNAME record issues

The verification CNAME record (the one that points to verify.squarespace.com) has a few specific troubleshooting steps to try:

• If the verification CNAME isn't connecting, this is often due to a miscopied verification lawmaking. The unique verification lawmaking, which is ordinarily the first CNAME tape you add together to your provider's settings, is a string of letters and numbers. Nosotros recommend copying and pasting the code from your domain'south DNS settings panel into your provider'south settings to keep information technology authentic.
• If your verification CNAME doesn't bear witness in the DNS settings panel, your domain is already verified. You don't need to exercise anything to verify the domain.
• If yous're experiencing problems verifying your domain or if your domain provider doesn't support CNAME records, verify your domain using a TXT tape.

Troubleshooting issues with either or both CNAME records

Effort these troubleshooting steps for either of the CNAME records:

• If your Squarespace DNS Settings panel shows the record with your domain at the end (like ext-cust.squarespace.com.instance.com), add a menses to the finish of the record'south Data value (similar ext-cust.squarespace.com.). This prevents your provider from adding your domain to the end of the data or points to value.
• If you find a duplicate domain in your domain provider'south Alias or Host section (like uniquecode.instance.com.case.com), add a period to the end of the record's Host value (like uniquecode.case.com.). The menses prevents your provider from adding anything else to the end of the hostname.
• If your domain provider shows the CNAME records with your domain at the end (similar verify.squarespace.com.instance.com), there'south no activity required. Some providers always add your domain to the end of the tape. This won't affect the domain connection.

Problems adding the A records

If you lot find A records in your account that don't friction match the four used to connect your domain, they may need to be deleted. Yous tin can take the post-obit actions based on the information in the host field:

• Host: @ - Delete only if information technology doesn't match the iv records used to connect your domain.
• Host: blank - Delete. "Blank" specifies your domain without the www in front.
• Host: Mail or Electronic mail - Don't delete. This connects to your email address. Deleting it could interfere with your email service.

"Record non institute" labels in the DNS Settings panel

When we detect an event with the connectedness, records in the DNS Settings panel appear scarlet and may show a "Record non found" label. A warning message may also display in the Domains panel, such as "DNS mistake." Y'all tin can set this upshot by ensuring the DNS settings are entered correctly:

1. In the Dwelling carte, click Settings, click Domains, then click the domain that'southward non connecting properly.
2. Click View DNS settings.
3. Look for Record not found labels in the Electric current data cavalcade. These records aren't connecting to your site.
4. Log into your domain provider's account and detect where you edit your DNS settings.
5. Right the fault shown for each record, by ensuring that the Host, Blazon, and Required data data is entered correctly in your domain account. For assistance, visit Connecting a domain to your Squarespace site. You can likewise review the total list of provider-specific guides.
6. Click Refresh in your Squarespace DNS Settings console. While waiting for your settings to refresh, go along the following in mind:
• Records can have between 24 and 72 hours to update. If the record appears correctly in your provider'due south DNS panel only your Squarespace panel however shows an error, wait 72 hours, so click Refresh again.
• Refreshing repeatedly causes the DNS checker to endeavour different servers. Some servers update with the new records sooner than others. This may temporarily cause your domain to connect for some visitors simply not all. If clicking refresh shows inconsistent results, expect 72 hours before refreshing again.
7. Return to the Domains panel. If your DNS Settings brandish Right for all values in the Current Data column, your domain volition show a yellow flag and read "Connectedness in progress." Later the changes have fully propagated and your domain is correctly connected, it will show a green flag and read "Connected."

If you followed the steps to a higher place and the DNS Settings panel still shows an error message, contact your domain provider to troubleshoot. Yous can also contact u.s. every bit you lot piece of work on the connection. We may advise that y'all retry the connection process. This involves disconnecting the domain from your site and deleting the records from your provider's business relationship, before starting over.

Deprecated record label in the DNS settings

If a Deprecated characterization appears in the Current data column, you lot're using outdated domain records. While most visitors can still access your site through a standard URL (beginning with http://), deprecated records tin forestall visitors from loading your site through an SSL secure URL (starting time with https://). To ready this, log into your domain account and ensure your CNAME and A records match our electric current requirements.

Extra records in the DNS settings

If your domain has records that conflict with the Squarespace required records, the DNS settings panel will bear witness those records in red. These are different than the "Tape not found" labels, as those will be listed beside the Squarespace records.

To fix the conflict, log into your domain provider'south account and delete the actress records.

Bug with the nameservers

If y'all entered all of the required records, waited 72 hours for the connexion to propagate, and your domain still hasn't continued, contact your domain provider to ensure that the domain'due south nameservers point to the host where you entered the records.

A nameserver is a server that stores information about your domain, which helps your browser locate the domain'south records. We recommend using your domain provider's default nameservers.

More than help

If you've reviewed all the steps here, simply your domain is yet showing errors in your Squarespace settings, nosotros recommend contacting your domain provider for more help.

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Source: https://support.squarespace.com/hc/en-us/articles/206541757-Troubleshooting-domain-connections

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